FAQ

Ordering your favorite ATS sauce is simple and convenient. You have multiple options to choose from: You can place an order directly through our website by visiting the Sauce page, or alternatively, you can order through our Shopee or Lazada Store. Each platform offers a streamlined checkout process to ensure your shopping experience is smooth and efficient. Shopee: https://shopee.ph/shop/1438576220 Lazada: https://s.lazada.com.ph/s.rP76d

We accept the following payment methods for your convenience: All major credit cards (Visa, Mastercard, and more) GCash e-wallet Direct debit through BPI and UnionBank

We ship orders through our trusted partner courier, J&T Express, ensuring your products are delivered safely and on time. Order Processing: Orders are packed and handed over to J&T within 24 hours of confirmation. Delivery Timeframes: Metro Manila and Greater Manila Area (GMA): 3-5 days Outside Metro Manila: 5-7 days

Shipping fees are calculated based on J&T Express's shipping fee table, which considers the destination region and the size of your order. You may refer to this shipping calculator for estimates: https://www.jtexpress.ph/shipping-rates FREE DELIVERY FOR ORDERS ABOVE PHP1,800

At ATS, we prioritize food safety and quality. All products are packed securely to prevent damage or contamination, following strict protocols to ensure they arrive in excellent condition. Rest assured, the products delivered to you meet the highest standards of care. Due to the nature of our bottled food products, returns and refunds are not accepted unless the wrong product is delivered due to an ATS team error. In the event of courier mishandling that results in a deformed parcel (such as the packaging box), returns will not be honored unless the product itself has been damaged or broken. If the product is damaged, the following conditions apply: Returns must include proof of damaged products, with an unboxing video and photos clearly showing the damaged goods. The return request must be made within 24 hours of delivery receipt confirmation from the courier. Refunds will be subject to approval after a quality inspection of the returned items. If the product does not meet these conditions, a return or refund will not be processed.

Yes, you can send your order as a gift. To do so, simply include the gift delivery instructions during the checkout process. Additionally, if you require a special delivery arrangement, we offer services through Lalamove or Grab (only within Metro Manila and GMA). For these special deliveries, please reach out to us via our messaging platforms to receive detailed instructions and information about the applicable special arrangement and delivery fees. This allows us to ensure your gift is delivered smoothly and promptly. Lead-time is 2 days prior delivery.